Frequently Asked Questions
Customers within the EU will receive their order within 7 business days. For deliveries outside the EU, please contact us at info@warmwool.eu before placing your order so we can calculate the exact shipping cost and timeframe for your location.
Benelux: FREE
Europe: €30 standard shipping — FREE on orders over €500
Outside Europe: We don't offer standard shipping outside Europe. Contact us at info@warmwool.eu for a personalised shipping quote before placing your order.
We are proud to be the only Texeler retailer shipping beyond the Benelux.
We deliver to all major European countries including:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine and the United Kingdom.
Don't see your country in the list? We may still be able to ship to you(even outside the EU). Send us an email at info@warmwool.eu with your delivery address and the products you're interested in and we'll calculate the exact shipping cost for you.
You can pay in our webshop using the following payment methods:
- iDeal - Wero
- Credit/Debit Card
- Visa
- Mastercard
- American Express
- Postepay
- Cartes Bancaires - Bancontant
Our 5-year warranty covers any manufacturing defects including faulty stitching, seam separation, wool shifting, or material defects. If you experience any issues with craftsmanship or materials, we'll repair or replace your product at no cost. The warranty doesn't cover normal wear and tear, misuse, or damage from improper care.